Here you will find all the necessary instructions for administering and working with the Fox24 platform. Please read the instructions carefully before contacting technical support. Most of your questions have already been answered in the relevant sections.
Working with your personal account
- How to register and create a personal account
- How to get free 30-day trial
- Setting up a personal URL for a cloud license
Personal server setup (On-premise Box License)
- System requirements
- Downloading and installing the app on the server
- Configuring the portal using Config.exe
- Installing and configuring HyperServer
- Additional database connection settings
Administration of the Fox24 platform
- Fox24 activation and settings
- Users
- Details (Your Company Details)
- Roles
- Projects
- Currency
- Numeration
- Lead types
- Activities
- Locations
- Units
- Templates
- Disk
- Import
- SMTP
- View users’ records
Working with the Fox24 platform as User
Answers to frequently asked questions (FAQ)
Can I start working with a Cloud License and then switch to a Box License?
Currently, you can only automatically upgrade from a Lite cloud license to a Pro license. It is also possible to switch from a Cloud license to a Box license, but you will not be able to transfer your existing data. To switch from a Cloud license to a Box license or vice versa, please contact our technical support team.
Do I need to pay for a Box License every year?
The Box License is a one-time payment. An annual fee is required to receive support and updates. The license will continue to work indefinitely, even if you do not pay.
Where exactly is my data stored when using a Cloud License?
We use servers from well-known hosting providers in the EU, such as Hetzner (Germany) and Vultr (Poland).
Do you guarantee that my data will not disappear or fall into the hands of malicious individuals?
Our specialists update the software and make backup copies in a timely manner, but no company can give a 100% guarantee that force majeure circumstances or a new vulnerability that compromises data will not occur. Therefore, if you are concerned about security, we recommend purchasing a Box License and placing the portal on a server within your company’s internal network.